How To Order:
At this time we do not offer a "printed" catalog. Please use our online catalog for pictures and pricing. Orders can be placed the following way.
Online Secure Shopping Cart:www.cntrykeepsakes.com
By Calling: 607-210-4190
Or By Mail: Country Keepsakes Online-208 Steuben Street Watkins Glen NY 14891
Online and Phone Calls are the quickest way to place an order.
Payment:
We accept Visa, Mastercard, Discover, American Express, & Money Orders. Your credit and/or Debit card will be charged for the order total when we begin processing your order, shipping charges will be applied to your credit/debit card when your order is shipped. **Please Note: Orders paid by Money Order will be processed when money order is received and shipped when money order has been received for shipping charges. We will email you shipping charge amount when order is complete. Address to send Money Orders: Country Keepsakes 208 Steuben Street Watkins Glen NY 14891**
Shipping:
Each order receives our prompt attention. Shipping times may vary by season; minimum 2 business days-maximum 14 business days. Shipping notification will be sent through email (if one has been provided to us) when order is shipped. We ship via UPS Ground or USPS Priority; depending on weight of order. Shipping charges will be added to order total.
Damage &/or Shortages:
All damage and shortages must be reported to Country Keepsakes within 5 days of receiving order. All merchandise is carefully packed and leaves our premises in good condition. Damage claims must be filed by customer to Country Keepsakes, so that we may put in a claim to USPS or UPS. Please retain cartons and all packaging for their inspection.
Returns & Guarantees:
Country Keepsakes offers 100% satisfaction guarantee on all of our merchandise. If you should decide to return your order, we will refund the total amount of your order less the shipping cost.
We take every step to maintain high quality merchandise, however if you receive a defective item we will replace that item free of charge or refund your money, including shipping charges. We do ask that defective items be explained to us; we will then decide whether we want it sent back, if so, we will cover the shipping cost.
Please note: Special Order Items: (i.e. electric candles in a color other than our specified color for the scent) are not accepted for return.
Keepsake Lights Soybean Candle Co.,Keepsake Lights Melts, and Keepsake Lights Little Lights Keepsake Light Bakery Shoppe; Keepsake Primitive Fix'ins; Brown Bag Mixes, Farmhouse Dip Mixes, Farmhouse Fresh Cheesecake Mixes; Millcreek Springs Lotion & Soaps; are all owned & operated divisions of Country Keepsakes, All Rights Reserved.
Pricing, Packaging & Products subject to change without notice. Country Keepsakes is not responsible for typographical errors.
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